CA
Celeste A
1 reviews | Active since Aug 2022
23 Mar 2023, 14:40
DISGUSTING " Customer Service"
It's been weeks - They Activated my line without installing a ONT which I informed the Salesperson at POS there's no ONT. NO ONE has the decency to call to inform you of any sort of feedback - ALL the agents from Live chats to the Call center use the pitch provided at training " it's been investigated" LIKE ARE YOU ****ING INSANE!!! yeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeet the debits and invoicing gets sent after advising the team several times I want to be credited for DT due to their lack of Actual customer service. DO NOT SIGN UP WITH THESE PEOPLE
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Replies (2)
Vox Telecom's replyOfficial
23 Mar 2023, 15:27Good day,Celeste A
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Mar 2023, 15:27
Official
Good day,Celeste A
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Mar 2023, 10:17Good day, Celeste A
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Mar 2023, 10:17
Official
Good day, Celeste A
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox