DISGUSTING CUSTOMER SERVICE

I received an email from their sales department offering me a 100 free minutes to use on my cellphone. I had two questions before i make use of the offer so i emailed them these on the 7th of December 2022.

After following up twice and an email in which i expressed my disgust with their service they sent me an email on the 20/12/2023, I also asked whether the offer was still available and it was confirmed but then i received an sms offering me 60 minutes.

sS on the 28/12/2022 I emailed them: " In the first week of the month I was sent an offer, as a Vox Fibre customer 100 free talk minutes monthly. I needed more details but due to poor service It was only attended two two weeks later. Now it seems I cannot make use of that offer because the offer has been reduced to only 60 minutes... i have I now missed out on that offer?"

To date I have not received a response.

On the 02/01/2023 I enquired again - NO RESPONSE and 09/01/2023 I emailed again saying " I have never experienced such bad service from ANY service provider in all my life and I am a pensioner and had dealings with a lot of companies over the years.

To get any service from you I have to wait weeks... WEEKS ... it’s disgusting.

I dread the day I really need you ... previously I threatened but I am going to report you to HELO PETER ... at least others will be forewarned about what kind of service to expect if they sign up with your company".

To date I have not even had a whiff of a response.