Disgusting and Useless

My first issue with Vox is that the router they provided with their fibre accounts could not even supply enough signal for a 90 square meter apartment. When I cancelled the fibre I was asked by the retention staff member if I tried to replace the router because they are not very good.

I then had to wait until December 1st to get my line cancelled. It is now Dec 13th and Vox has failed to release my line. I have been trying to contact them for 2 weeks but I can never speak to the department that can actually verify if the line has been released, I keep having to deal with call centre agents who can only mail this department.

I have not had to wait 2 weeks and still do not have an answer and still cannot activate my new line.

Side note, Vumatel are not much better at resolving this as they apparently cannot contact Vox directly