Disgusting and sloppy customer service

I canceled my line in Joburg as I was moving, I gave them my new address and they advised Octotel runs in the Western Cape. I placed an order and received communication that my line was placed. NO COMMS since then. I call today, nearly 2 weeks later asking what is going on only to be told Octotel doesn't run in my complex. 1. How was it possible for someone from Vox to confirm that Octotel runs in this complex only for that exact same system to now say it doesn't. 2. Not one person tried to contact me to inform me what is going on. Disgusting and sloppy customer service.