Disgusting and pathetic service from Vox and Staff!

I cancelled my contract with Vox. But this is now day 3 of endless emails, leaving messages (no one calls back) I get cut off almost time i call, and i have spent over R 200 in airtime trying to get things done. Elias does not call back, i keep getting transferred to someone, and then i get an answering machine and the call cuts off. I have asked numerous times for your courier to collect your equipment. Elias has the cheek to tell me I will be billed for this, or I must come and drop off their equipment. What BS is this? My dad has been sitting at home for 3 days now waiting indefinitely for a call or someone to fetch your equipment. My dad is a pensioner!!!! Your incompetance is the reason for cancelling your service! Last year, i had weeks and weeks of no service, yet you kept billing me for something i did not get! Now you want to bill be for your equipment and a line that has been disconnected. Seems like you are just after people's money! I CANNOT work from home as my new ISP can't do anything until you release the line and fetch your stuff. My next step is the Ombudsman, as Vox just never takes responsibility for anything. WORST EVER!!!!!