LG
Lesha G
1 reviews | Active since Dec 2010
31 May 2021, 12:42
Disgustig service
I am Absolutely disgusted with the service i have received from Vox, app**** for a line on the 12 May and am i still waiting till today for assistance. I have called the call center Line and given the run around, was advise on Friday a technician would come out still noting, called again this morning and advised someone would call me asap it almost 1pm and nothing still :(
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
31 May 2021, 13:29Good day, Lesha G
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Project Management team who will be in contact with you shortly to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Project Management team who will be in contact with you shortly to assist.
Kind Regards,
Vox
Vox Telecom's reply31 May 2021, 13:29
Official
Good day, Lesha G
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Project Management team who will be in contact with you shortly to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Project Management team who will be in contact with you shortly to assist.
Kind Regards,
Vox
LG
Lesha G's updateReviewer Update
02 Jun 2021, 15:52Still no progress, a technician came out yesterday from Vuma given us the object number, received sms from Vox advising a technician from Vox will come out today and install my router however there is still issues with the line and it has been escalated. I called the vox line today at 15 : 40 transferred to two different consultants the last consultant transferred me to another consultant and then back to square 1, YOU ARE NUMBER 3 IN THE QUEUE and after few minutes the call is out..... CAN ANYONE HELP ME??????????????
LG
Lesha G's update02 Jun 2021, 15:52
Reviewer Update
Still no progress, a technician came out yesterday from Vuma given us the object number, received sms from Vox advising a technician from Vox will come out today and install my router however there is still issues with the line and it has been escalated. I called the vox line today at 15 : 40 transferred to two different consultants the last consultant transferred me to another consultant and then back to square 1, YOU ARE NUMBER 3 IN THE QUEUE and after few minutes the call is out..... CAN ANYONE HELP ME??????????????
Vox Telecom's replyOfficial
04 Jun 2021, 15:54Good day Lesha G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jun 2021, 15:54
Official
Good day Lesha G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox