DB
Dessri B
1 reviews | Active since May 2018
22 Apr 2022, 17:27
Disgusted! No assistance 😠
Disappointing, no customer service experience when calling. Well IF YOU GET HOLD OF SOMEONE... and they then put you through and on hold. Signal lost... UPS which I pay for monthly hasn't worked since I got it in November 2021, because as they sold it no electricity, no problem.? Now more problems! ☹️😞I work from home and this is currently more of a problem than Eskom as the UPS isn't working, and neither the staff that's supposed to assist ☹️ Can't complain about the customer service, cause there isn't ANY!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
22 Apr 2022, 20:42Good day Dessri Breedt ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply22 Apr 2022, 20:42
Official
Good day Dessri Breedt ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
DB
Dessri B's updateReviewer Update
23 Apr 2022, 14:12Vox telecoms really?????? You call my number at 10h03, rings twice dies before i can answer. You don't call me again. We have now called 3 times. Held on 35 minutes, then just over 20 minutes. After going through all the prompts my husband is now on hold with music 23 minutes. I pay Vox R828 per month for pathetic worthless service. This is such a disappountment for me. Call me URGENTLY. CANCEL the UPS IMMEDIATELY. Call me urgently about the way forward ***
DB
Dessri B's update23 Apr 2022, 14:12
Reviewer Update
Vox telecoms really?????? You call my number at 10h03, rings twice dies before i can answer. You don't call me again. We have now called 3 times. Held on 35 minutes, then just over 20 minutes. After going through all the prompts my husband is now on hold with music 23 minutes. I pay Vox R828 per month for pathetic worthless service. This is such a disappountment for me. Call me URGENTLY. CANCEL the UPS IMMEDIATELY. Call me urgently about the way forward ***
Vox Telecom's replyOfficial
23 Apr 2022, 14:54Good day Dessri Breedt,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply23 Apr 2022, 14:54
Official
Good day Dessri Breedt,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Apr 2022, 11:13Good day, Dessri B
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the stick test were conducted on the 26th .
We did send the necessary quote for the extenders on Q***.
We confirm that you would not like to swop the or cancel the UPS.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the stick test were conducted on the 26th .
We did send the necessary quote for the extenders on Q***.
We confirm that you would not like to swop the or cancel the UPS.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply29 Apr 2022, 11:13
Official
Good day, Dessri B
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the stick test were conducted on the 26th .
We did send the necessary quote for the extenders on Q***.
We confirm that you would not like to swop the or cancel the UPS.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the stick test were conducted on the 26th .
We did send the necessary quote for the extenders on Q***.
We confirm that you would not like to swop the or cancel the UPS.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox