Disgusted in IRIS DUBUROOY!!!!!!!!

SO RECENTLY I GOT FIBER WITH VOX .. ACTUALLY IN DEC 2021 SO I AM MOVING HOUSE, THE LADY THAT IS TAKING OVER THE PROPERTY WHERE I AM MOVING FROM IS ALSO A CUSTOMER OF VOX. SO THE LADY WILL OBVIOUSLY THEN TAKE OVER MY ACCOUNT BECAUSE SHE WORKS FROM HOME SO IN MY MIND ITS A SIMPLE MATTER OF DOING THE CHANGE OF ADDRESS AND OWNERSHIP FOR HER AND VOX WANTS TO CHARGE HER R2415 FOR CHANGING HER ADDRESS, KEEP IN MIND THEY DONT HAVE TO INSTALL ANYTHING AT MY ADDRESS BECAUSE IM ALREADY AN ACTIVE CUSTOMER, SO I CALL CALL THEIR SERVICE DEPARTMENT AND THE LADY I SPOKE TO IS TELLING ME ALL OF THIS .. SO I ASK THE MILLION DOLLOR ? DOES IT MAKE SENSE FROM A BUSINESS PERSPECTIVE TO CHARGE A CLIENT FOR MOVING TO AN ADDRESS WHERE YOUR SERVICES ARE ALREADY ACTIVE AND THAT WANTS TO CONTINUE BEING YOUR CUSTOMER. ( BASICALLY THEY CHANGING HER INFO ON THE SYSTEM THATS IT AND THEY WANT TO CHARGE R2415.00 .. IS IT REALLY WORTH LOSING A CUSTOMER FOR R2415 NEVER MIND THE WORD OF MOUTH DAMAGE BEING DONE TO YOUR COMPANY , IF YOU CALCULATED THE NUMBER OF PAYMENTS SHE WOULD BE MAKING AS A CUSTOMER IT FAR OUTWEIGHS THAT R2415 THAT YOU INSISTING ON AND THEN YOU LOSE ME AS A CUSTOMER BECAUSE WHAT WILL THEN HAPPEN TO ME AS A CLIENT IF I EXPERIENCE A SIMILAR SITUATION. SUFFICE IT TO SAY I WILL ALSO BE CANCELLING MY SERVICES WITH VOX SO THEY WILL GET THEIR -+ R5000 FROM BOTH OF US BUT LOSING OUT ON THE MONEY THEY WOULD HAVE BEEN GETTING BY OUR CONTINUED PATRONAGE. WE WILL DEFINATELY NOT BE RECOMMENDING YOUR SERVICES TO ANYBODY ELSE.

Hi Nadine Again we get to the point where as per our discussion Anneline was not cancelling her services the only reason why she was looking at another service provider was because you guys wanted her to cancel the service. Furthermore based on our first telecom I explained to you that Anneline does not know who the new tenant is and if your calls are recorded you can go back and listen to it where you stated there will be no charge to myself or Anneline because it is just a change of address , now the whole story is changing . why are you people forcing your clients to cancel their services when all they want to do is change their addresses. If its that much of an issue why not just move the hardware from one house to the other. So here is my question based on your statement below. What part of we want to keep the link do you guys not understand and does it make sense to want to charge us a cancellation fee if we do not want to cancel the service. As per you terms and conditions :“We cover this cost for you on condition that you keep this link active for 12 months( WE WANT TO KEEP OUR LINKS ACTIVE ) and if you do cancel (YOU ARE FORCING US TO CANCEL )before the 12-month period then we will recoup these monies from you that was paid upfront by us on your behalf.” WE DO NOT WANT TO CANCEL WE JUST MOVING ADDRESSES !!!!HERE IS SOME SIMPLE MATHS THAT I THINK VOX SHOULD BE ABLE TO UNDERSTAND1 FORCED CANCELLATION =R2415 APRX. ONCE OFF (CUSTOMER WILL THEN TAKE BUSINESS TO ANOTHER SERVICE PROVIDER)ONGOING SERVICE = R10896 PER ANNUM (THIS INCLUDES MY BOOSTER) DOES THIS ACTUALLY MAKE SENSE TO ANY OF YOU BECAUSE FROM A BUSINESS PERSPECTIVE I WOULD RATHER HOLD ONTO THE ONGOING INCOME THAN THE ONCE OFF PAYMENT . PLEASE EXPLAIN THIS TO ME OR GET ME SOMEONE THAT CAN EXPLAIN OR UNDERSTAND THAT WE DO NOT WANT TO CANCEL OUR SERVICES BUT YOU ARE FORCING US TO DO SO . WHY??????????EVEN IF NOBODY IS TAKING OVER ANNELINES LINK SHE WANTS TO STILL CONTINUE THE SERVICE. SO PLEASE ANSWER ME ON THE FOLLOWING POINTS .

1. BOTH MYSELF AND ANNELINE WANT TO REMAIN CUSTOMERS OF VOX HOWEVER VOX IS MAKING THAT VERY DIFFICULT BY FORCING US TO CANCEL OUR EXISTING SERVICES AND APPLYING FOR NEW SERVICES BECAUSE THEY WANT MONEY
2. ANNELINE SUSPENDED HER SERVICE BECAUSE SHE WAS BEING IGNORED WHEN SHE QUERIED THIS MATTER .. BEST PART SHE WANTS TO CONTINUE BEING A VOX CLIENT BUT IS NOW BEING PUT IN A POSITION WHERE SHE HAS TO LOOK FOR ANOTHER SERVICE PROVIDER
3. THE WHOLE PROBLEM YOU HAVE IS THAT WE MOVING OUR ADDRESSES AGAIN WE DO NOT WANT TO CANCEL OUR SERVICES BUT YOU GUYS ARE FORCING US TO so , BECAUSE NOW IF ANNELINE DOES NOT CONTINUE HER SERVICE WITH VOX I WILL PROBABLY BE FORCED TO PAY THAT R-+2K BECAUSE NOW SHE IS USING ANOTHER SERVICE PROVIDER WHICH WILL THEN MEAN I WILL LOOK FOR ANOTHER SERVICE PROVIDER WHICH IN TURN WILL MEAN THAT VOX HAS NOT ONLY LOST 1 CUSTOMER BUT 2 AND THEN BASED ON OUR EXPERIENCE WE WILL NOT RECOMMEND VOX TO ANYBODY LOOKING FOR A SERVICE PROVIDER WHICH WOULD THEN MEAN VOX LOST MORE THAN 2 CUSTOMERS.

DOES THE R2K REALLY EQUATE TO MORE THAN OUR ON GOING PATRONAGE OF YOUR SERVICE.

1. SO YOU WANT ANNELINE TO PAY BECAUSE SHE DOES NOT KNOW WHO THE NEW TENANT IS , SO IF THE NEW TENANT IS A CUSTOMER OF VOX WILL SHE BE REFUNDED THAT R2K AND IF I HAVE TO PAY IT WILL I THEN ALSO BE REFUNDED BECAUSE WE ARE EXISTING VOX CUSTOMERS AS WELL.

AND WHEN YOU SAY YOUR TERMS YOUR SAYS THAT IF I CANCEL HERES MY PROBLEM, YOU GUYS ARE FORCING US TO CANCEL A SERVICE THAT WE ARE QUITE HAPPY WITH AND DO NOT WISH TO CANCEL .SO THEN THAT WOULD MEAN THAT VOX IS REQUIRING A CANCELLATION SO VOX SHOULD PAY THAT COST BECAUSE WE DO NOT WANT TO CANCEL VOX WANTS US TO CANCEL DOES THIS NOW MEAN WE NEED TO ESCALATE THIS MATTER TO ISPA BECAUSE IN OUR ORIGINAL CONVERSATION NADINE YOU STATED THAT NEITHER MYSELF OR ANNELINE WILL BE PAYING A CANCELLATION FEE BECAUSE WE WILL BE CARRYING OUR SERVICES OVER TO OUR NEW ADDRESSES ( PLEASE LISTEN TO THE RECORDING OF OUR CALL BECAUSE EVEN BEFORE YOU MADE THAT STATEMENT I ADVISED YOU THAT ANNELINE DOES NOT KNOW WHO THE NEW TENANT IS GOING TO BE AT THE PROPERTY SHE IS VACATING). I NEED FEEDBACK ON A WAY FORWARD PLEASE BECAUSE AT THIS POINT I AM GETTING FED-UP WITH THIS WHOLE SITUATION. ALL WE WANT TO DO IS CONTINUE OUR SERVICE AND PAY FOR SAID SERVICE. IF VOX DOES NOT WANT US AS CUSTOMERS ANYMORE PLEASE LET BOTH MYSELF AND ANNELINE KNOW THEN WE WILL TAKE OUR BUSINESS SOMEWHERE ELSE BECAUSE I DO NOT SEE HOW FORCING US TO CANCEL IS GOING TO BENEFIT YOUR ORGANISATION IN THE LONG RUN. KIND REGARDS

Good Morning. Angela / Anneline Trust that you are both well. Please see the following with regards to transfer of ownership We require the following information of the account holder that we are transferring services from: (Angela to provide ) - Signed letter authorizing the transfer of services. The below is required from Anneline-Existing Vox Account number-New Physical Address (Complex name and unit number if applicable)- Proof of Address (In your name and not older than 3 months) Why was this sent to us? Confirmed by NADINE that we will do the change of address....
Please Do NOT come with your long stories.