JF
Juanté Fourie
1 reviews | Active since Dec 2020
01 Nov 2022, 16:33
DISGUSTED!
Went with Vox because we have only heard good things, but I have never been more disappointed ! I placed my order on the 3rd of October and only had an active, working like late the afternoon of the 26th of October. Today, Vox tried to debit close to R800 for a service I have had for 5/6 days? I understand that I would have paid a pro-rata amount for the last few days with my first instalment that needed to be deducted at the end of November, but the debit order running today is not on! No other service providers work like this. Disgusted is an absolute understatement.
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Replies (2)
Vox Telecom's replyOfficial
01 Nov 2022, 19:01Good day, Juanté F
Thank you for your review.
Kindly note that the details of your query has been sent to the Accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Nov 2022, 19:01
Official
Good day, Juanté F
Thank you for your review.
Kindly note that the details of your query has been sent to the Accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
02 Nov 2022, 08:54Good day, Juanté F
For new customers
Kindly note, that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
For new customers
Kindly note, that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
Vox Telecom's reply02 Nov 2022, 08:54
Official
Good day, Juanté F
For new customers
Kindly note, that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox
For new customers
Kindly note, that the Vox billing is done in advance. The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Regards
Vox