Disgusted

We have been communicating with one of your employees named Tay for the past 2 weeks regarding the connectivity of our Fibre that has been giving us problems.

The installation was done in the upstairs bedroom and we are really not sure why we can't connect in the downstair area as well as outside. We've spoken to Tay regarding this issue and she suggested that we get a booster which will cost an extra R80 on top of our monthly payment but we would rather like to move the Fibre next to the TV downstairs.

Please advice on how we should proceed and whether it would be possible to reinstall without any additional charges as we are not satisfied with the services rendered to us.

Good day Thabo

I've been trying to call you on the landline number they keep putting me on hold aswell as your personal number but can't seem to get through to you.me and my wife is very unhappy for the poor service you and your company is giving us firstly they full package was not explained correctly or the terms and conditions I spoke to the consultant to tell you to personally call us so we can tell you our franstration but you failed to do so,the ticket was created over 3weeks ago yet no one has came out to the house to come and attend the matter installation was done but coverage was not tested . So we please request that the contract with 32 Sabina Ave eerstrust be canceled with immediate effect as we cannot carry on like this n we will not pay any fees or any debit orders for Fibre as this is the most disgusting services we ever received

Details of manager ***

Thabo Nhleko Rutherford Estate, 1 Scott Street, Waverley, Johannesburg www.vox.co.za ***