AA
Arnau A
1 reviews | Active since Nov 2024
03 Nov 2024, 14:32
Disgusted by VOX service or NO SERVICE
My account suspended because my first VOX invoice I was double charged and the bank refused the transaction. Then I was suspended on a the 2nd November (yesterday). I was forced to make a card payment, to get my service on and I paid the entire double billed amount. Call centre said that it will come back on automatically. Well today is Sunday, my service is STILL suspended and there is no one to talk to. In the meantime I am missing my sport.... THE REASON I GOT FIBRE!!! I am absolutely disgusted by VOX and their lack of proper customer service and absolute arrogance.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
03 Nov 2024, 14:43Good day Arnau,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply03 Nov 2024, 14:43
Official
Good day Arnau,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
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Arnau A's updateReviewer Update
03 Nov 2024, 14:45Just switch my service back on... It is obviously paid.
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Arnau A's update03 Nov 2024, 14:45
Reviewer Update
Just switch my service back on... It is obviously paid.
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Arnau A's updateReviewer Update
03 Nov 2024, 17:00I want ALL to see!!! At 14:43 it seems like they are going to take action NOW! It is 17:00 and NOTHING!!!
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Arnau A's update03 Nov 2024, 17:00
Reviewer Update
I want ALL to see!!! At 14:43 it seems like they are going to take action NOW! It is 17:00 and NOTHING!!!
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Arnau A's updateReviewer Update
03 Nov 2024, 19:5420:00 nothing yet, not even a call from the "relevant department"
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Arnau A's update03 Nov 2024, 19:54
Reviewer Update
20:00 nothing yet, not even a call from the "relevant department"
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Arnau A's updateReviewer Update
03 Nov 2024, 20:58I guess this in breach of contract? So I can take it that you are cancelling the contract with me? Will you refund me and come get your equipment?
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Arnau A's update03 Nov 2024, 20:58
Reviewer Update
I guess this in breach of contract? So I can take it that you are cancelling the contract with me? Will you refund me and come get your equipment?
Vox Telecom's replyOfficial
05 Nov 2024, 09:12Good day, Arnau
Thank you for your patience whilst this matter was being investigated.
Thank you for the payment received.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Thank you for the payment received.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Vox Telecom's reply05 Nov 2024, 09:12
Official
Good day, Arnau
Thank you for your patience whilst this matter was being investigated.
Thank you for the payment received.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Thank you for the payment received.
For New Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox