Disgusted

Since April 12th my parents have been without internet. We had a lovely Telkom gentleman come and sort out the line so they could at least make calls and told us we needed to speak to vox regarding fibre as our router is not fibre compatible. When I eventually managed to speak to an actual human being he said not to worry they, vox would supply the router etc they just need to check with Telkom and would get back to us the next day ...... I am still waiting.... This is almost two weeks after that call. When my parents follow up, each person says it's this department etc yet nothing has been done. Vox used to be reputable but now you are just a joke, it's almost as though your service and help got washer away with the floods in KZN because you are more than pathetic. This needs to be sorted asap and basically two months need to be reimbursed to my parents due to lack of service on your part as if you take money I would call that *****ing and may have to open a case of theft .... Please sort my parents problems out .... Very disappointed in your service or lack of it!!!!!!