MP
Mokgadi P

1 reviews | Active since Jun 2021

20 Jan 2024, 19:13

Disgruntled Vox Customer.

My experience with Vox over the past week has been appalling. They've sent me two consecutive LTE sim cards from MTN that have been faulty. The lack of proficiency and awareness from Vox is dismal. Their intercommunication skills are disturbingly horrible and nothing can never get resolved within a quick turnaround time. Your competitors are two fold better in this regard. Do better Vox.

0
Replies (2)
Vox Telecom
Vox Telecom's reply20 Jan 2024, 20:17
Official
Good day Mookgadi PThank you for your post.Kindly note that the details of your complaint has been sent to support team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom
Vox Telecom's reply24 Jan 2024, 14:53
Official
Good day, Mookgadi P

Thank you for your patience whilst this matter was being investigated.
A sim swap was done and  the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
 
Kind Regards,
Vox