Disgraceful Service From VOX Telecom

What a circus. A few months ago I cancelled my business services with this provider as they just lost the plot. Invoicing us for services that they did not provide. When we disputed they said pay it and then dispute. When we refused they disconnected our services. So I simply cancelled after a number of months trying to get them to resolve. So I thought, I'm looking to install Fiber to the Home to a new address. How had can that be, because of their great account manager Naydeen Kyster, I decided to give them another go. Well, what a fiasco. This went on for weeks. First they tell me that its installed and connected. I advised it not. Nobody has even been to the property and there is no Fiber Box. They activated the wrong box at the wrong address. Called 30+times, nobody answers the phone. Hold on with their call centers, 15min, then the call cuts off. There are 3 callers ahead of you, approx. wait time is 3 min, 32min later, I'm still holding. Call center agent after call center agent, and nothing. I out of frustration reached out to Naydeen again and after her herself having to go through their internal red tape and a week later I'm finally sorted. 25 days later. Vox you are the worst at what you do. Your process is non existent. Your customer service is worse than SAA, Eskom or Telkom. And shame on you, you have already invoiced me for a month, taken my money and given me no services to show for it. You are an absolute disgrace.