Disgraceful service and follow up

Item: Vox Telecom
Rating: 1
Author: Candice M

Am beyond disappointed with Vox. I have been with them for years. In the past if there was an issue, it was escalated with efficiency and professionalism. Sadly over the course of time , service and integrity has become something of the past. I’ve called in over the last 3 days and have just had empty promises of getting my line fixed. Vox says they’ll call you back after calling Vumatel. To no avail. Sad to see I’m not the only dissatisfied customer. Hold my hand while I WAIT!!!!

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

20 Jun 2024, 15:10

Good day ,Candice M

Thank you for your review.

Kindly note that the original fault is still open on the reference VOX***1.
The Support team will follow up with the Network Provider , Vumatel REF ***3 on the progress of the fault and update you on the status.

Herewith latest ticket updates:
20/Jun/2024 10:16:20
Allocated: SMS message sent to Candice Morgan
Content: Dear Candice Morgan,

I hope you are well
ticket(***3-with Vumatel) is with maintenance
We have requested feedback will advise as soon as we get a response

Kind Regards
Vox Telecom

Vox Telecom's reply20 Jun 2024, 15:10

Official

Vox Telecom's replyOfficial

25 Jun 2024, 10:10

Good day ,Candice M

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply25 Jun 2024, 10:10

Official