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Annetjie D

1 reviews | Active since Apr 2025

04 Apr 2025, 19:15

Disgrace of a service Vox treat their customers like dirt.

I have joined Vox since 2018 and since then I made arrangement that my account will be paid every 7th of each month because I only recieve my salary then, they agreed to this arrangement but since 2024 they starting to send me warning letters on every 2second day of a new month warning me that they will suspend my service if I do not make immediate payment, every time I explain to them the agreement. Last month after I have send an email after receiving my warning notice they suspended my service even if I made the payment the very same day of the warning letter. Then today 04/04/25 I came home finding that my internet is not working after reporting it to Vox they informed me that my service is again suspended but this time I did not even received a warning notice. Disgrace how you treat customers. I will definitely cancel my service with vox and never ever recommend you to any person shame on you Vox.

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Replies (5)
Vox Telecom
Vox Telecom's reply04 Apr 2025, 19:31
Official
Good day Annetjie 

Thank you for reaching out to us. 

Please be informed that your query has been escalated to our debtors department. Your collections manager will reach out to assist you further. 

Regards
Vox Team
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Annetjie D's update04 Apr 2025, 22:25
Reviewer Update
Vox team let's see how good your customer care is, I have no hope that this problem will soon be solved every month the same old same. You just in for the money no customer relationship
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Annetjie D's update05 Apr 2025, 11:08
Reviewer Update
Great Vix I complaint to your credit control department this morning and the phone gets dropped in my ears.
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Annetjie D's update07 Apr 2025, 20:04
Reviewer Update
After I spend my hole weekend without internet I come home today and I am connected because I paid yesterday my account like I did for the past 5 years on the same date. But here's the best, after I explained that I have never received an email warning me of suspention on my account and the phone was rudely drop in my ears I received my warning letter today saying that I am in areas and that after my payment and re-connection.
Vox Telecom
Vox Telecom's reply07 Apr 2025, 20:23
Official
Thank you, Annetjie. 

We have added the above to the escalation. Your collections manager will assist further.