1 reviews | Active since Mar 2023
Discrepancy in Payment Terms and Unprofessional Conduct
Am new client ***3. I just to address an issue regarding the payment terms that were discussed during our recent interaction. I am disappointed to discover that there is a significant discrepancy between what you promised and what is currently reflected in the payment schedule.
During our conversation with Alliwin Mudau, he assured me that I would not be required to make any payments for the first 30 days. However, upon reviewing the documentation I received, it states that my first payment is due on the 26th of May 2024. This is quite different from what we discussed, and it has caused confusion and frustration on my end.
Furthermore, I feel compelled to express my disappointment with the unprofessional conduct that accompanied our discussion. his response to my query, dismissing it as "useless," was both uncalled for and disrespectful. As a customer, I expect to be treated with courtesy and professionalism, regardless of the nature of my inquiries.
Thank you for your review.
Kindly note that the details of your query has been sent to the channel management team to investigate and assist.
There is no active billing on the Vox Telecom account yet.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the channel management team to investigate and assist.
There is no active billing on the Vox Telecom account yet.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the channel management team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the channel management team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thanks for getting back at me,
i still don't know what going happen with incorrect information was provided to me during our interaction with one of your sales representatives, Mr. Allwin Mudau. During our conversation, Mr. Mudau provided me with inaccurate information regarding the payment terms and options for the product I purchased. As a result, I am obliged to make payment based on this incorrect information, which has now led to complications in my financial arrangements.
Furthermore, I would like to express my dissatisfaction with the unprofessional treatment I received from Mr. Mudau. His attitude and demeanor were not in line with the standards of customer service that I expect from your company. I believe that every customer should be treated with respect and courtesy, and unfortunately, my experience with Mr. Mudau fell short of these expectations. i don't think it was appropriate for him to call my concern "useless".. i do have recordings if required.
Thanks for getting back at me,
i still don't know what going happen with incorrect information was provided to me during our interaction with one of your sales representatives, Mr. Allwin Mudau. During our conversation, Mr. Mudau provided me with inaccurate information regarding the payment terms and options for the product I purchased. As a result, I am obliged to make payment based on this incorrect information, which has now led to complications in my financial arrangements.
Furthermore, I would like to express my dissatisfaction with the unprofessional treatment I received from Mr. Mudau. His attitude and demeanor were not in line with the standards of customer service that I expect from your company. I believe that every customer should be treated with respect and courtesy, and unfortunately, my experience with Mr. Mudau fell short of these expectations. i don't think it was appropriate for him to call my concern "useless".. i do have recordings if required.