SM
Sphiwe M
1 reviews | Active since Feb 2019
11 Aug 2022, 10:31
Disconnected line
Vox Telecom does not value it's customers at all I skipped payment for my Month since I thought I was on a month to month then in June I was advised to pay R689 ×2 which i did and my line was reconnected but now my line is disconnected again even if I'm paying my monthly subscription without even skipping a month Please advise how do I pay cancellation fee if I never requested to cancel Please Vox sort out your mess I am tired of speaking to the agents I need a superior who knows what they doing to call me
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Replies (3)SM
Sphiwe M's updateReviewer Update
11 Aug 2022, 10:33It's time for exams.my kids depend on that connectivity
Please.reconnect my line I have been paying for the service please check your statements
Please.reconnect my line I have been paying for the service please check your statements
SM
Sphiwe M's update11 Aug 2022, 10:33
Reviewer Update
It's time for exams.my kids depend on that connectivity
Please.reconnect my line I have been paying for the service please check your statements
Please.reconnect my line I have been paying for the service please check your statements
Vox Telecom's replyOfficial
11 Aug 2022, 11:23 Good day, Sphiwe M
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Accounts Department who will conduct a further investigation and assist.
We will be in contact with you as soon as possible.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Accounts Department who will conduct a further investigation and assist.
We will be in contact with you as soon as possible.
Kind Regards,
Vox
Vox Telecom's reply11 Aug 2022, 11:23
Official
Good day, Sphiwe M
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Accounts Department who will conduct a further investigation and assist.
We will be in contact with you as soon as possible.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Accounts Department who will conduct a further investigation and assist.
We will be in contact with you as soon as possible.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Aug 2022, 07:44Good day, Sphiwe M
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Aug 2022, 07:44
Official
Good day, Sphiwe M
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox