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conny M
1 reviews | Active since Feb 2014
10 Jun 2023, 13:15
Disconnected for over 5 days
I logged a call on Tuesday 06 June and 5 days later the issue is not resolved and I have not received a single update from the whole team both on calls and WhatsApp messages.
I’m extremely frustrated with their poor service. We’re already paying them for nothing with all the power cuts. The least they can do is to attend to our queries timeously.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Jun 2023, 14:27Good day conny,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kind Regards
Vox team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kind Regards
Vox team
Vox Telecom's reply10 Jun 2023, 14:27
Official
Good day conny,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kind Regards
Vox team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kind Regards
Vox team
Vox Telecom's replyOfficial
13 Jun 2023, 09:43Good day, Conny M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply13 Jun 2023, 09:43
Official
Good day, Conny M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox