Disappointment with VOX Telecommunications and Vumatel Service

<div>Good Morning, I am writing with great disappointment regarding the handling of my unstable internet connection issue by both VOX Telecommunications and Vumatel. Despite raising serious concerns, both companies closed my service tickets with the misleading statement: “Good day. Thank you for entrusting us with your service request. This is to confirm that your link is online again.” This is untrue, as I am still without an internet connection while writing this complaint. I need clarification on why it is so difficult to resolve my issue. The fibre cables and the Vumatel box need replacement. Attempts to resolve this over the phone and through computer analysis have failed for the past month and a half. Additionally, I am puzzled as to why both tickets were closed without resolution, and why I received requests for feedback on a problem that remains unsolved. Here are the reference numbers for your review: VOX Service Request number: VOX***0, Updated By: Admin: Mr. +++++ Vumatel Ticket *** I anticipate that this email will prompt numerous calls to escalate the situation, but I prefer actionable solutions over phone calls. Those responsible for closing these tickets need to be held accountable. I have an open ticket to close my account with VOX due to these actions, and recent events have only validated my decision. Best Regards,</div>