1 reviews | Active since Apr 2022
Disappointment in Customer Service
I had a vox account and cancelled the account succesfully, giving more than a months notice as my lease came to an end. I then proceeded to follow email instructions on how to send my router back via postnet. I then received communication that I did not include a charger. After a big search, I found what they were looking for as I was warned a R250 debit would go off my account if I didnt return the charger. So I proceeded to send the charger (which was confirmed to be the correct charger via email and instructions to return it was also given on email). I advised per email of the waybill nr and thought this was resolved. To my shock, I discovered that R250 was debited from my account. I queried this since 2 July and no feedback to date. REALLY disappointed with the manner in which my complaint was handled, or rather NOT handled. Ref nr of my query - VOX***9
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Please note, before I returned it, I sent a picture of it, and I was told it is the correct one. So what now? I dont have another cable at all, are u going to return the one I sent to me which clearly now is incorrect. I find this unacceptable as I confirmed before sending, and now am told it is not correct.
Please note, before I returned it, I sent a picture of it, and I was told it is the correct one. So what now? I dont have another cable at all, are u going to return the one I sent to me which clearly now is incorrect. I find this unacceptable as I confirmed before sending, and now am told it is not correct.
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox