LL
Lee L
1 reviews | Active since Jan 2021
24 May 2022, 09:40
Disappointing service and loves to blame shift.
Day 3 of struggling again with my internet - High packet loss and inconsistent ping. On a good day I will only drop around 2 packets per 25 but recently its been like 3 every 10 and the WIFI on this router is practically non existent (and that's with the TV being next to the router)
Please just sort this out - I am tired of this constant back and forth.
Stop blaming Vumatel for the issues - I am not paying vumatel for a service I am paying Vox for a service... The call back system sucks because sometimes I wont even get a call back and spending 100+ rand on airtime just to resolve an issue that will deteriorate in 2 weeks seems redundant an inefficient.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
24 May 2022, 10:34Good day , Lee D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 May 2022, 10:34
Official
Good day , Lee D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist with resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 May 2022, 11:18Good day Lee D
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the latencies and speed issues were resolved .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the latencies and speed issues were resolved .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply25 May 2022, 11:18
Official
Good day Lee D
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the latencies and speed issues were resolved .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the latencies and speed issues were resolved .
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
LL
Lee L's updateReviewer Update
03 Jun 2022, 10:30Hello Vox,
This is not resolved - my line is back to 65 - 85 Mbps ping to JHB on a 1000Mbps line ...
I told the technician not to be too sure because I would give it a week before it would be bad again. And here we are.
Please send me your email to send proof, on hellopeter the email is marked out.
Kind regards
Lee
This is not resolved - my line is back to 65 - 85 Mbps ping to JHB on a 1000Mbps line ...
I told the technician not to be too sure because I would give it a week before it would be bad again. And here we are.
Please send me your email to send proof, on hellopeter the email is marked out.
Kind regards
Lee
LL
Lee L's update03 Jun 2022, 10:30
Reviewer Update
Hello Vox,
This is not resolved - my line is back to 65 - 85 Mbps ping to JHB on a 1000Mbps line ...
I told the technician not to be too sure because I would give it a week before it would be bad again. And here we are.
Please send me your email to send proof, on hellopeter the email is marked out.
Kind regards
Lee
This is not resolved - my line is back to 65 - 85 Mbps ping to JHB on a 1000Mbps line ...
I told the technician not to be too sure because I would give it a week before it would be bad again. And here we are.
Please send me your email to send proof, on hellopeter the email is marked out.
Kind regards
Lee