DISAPPOINTING POOR PRODUCT PERFORMANCE

Unsatisfactory PRODUCT PERFORMANCE. Paying monthly per debitorder. Everytime I want to use the product, it stated that 'NO SERVICES ARE AVAILABLE".... Sent cancellation request on 7th Jan and 13 Jan. Spoke to a person at customer service giving screenshots of proof of NO SERVICES. I am told I HAVE to pay R872 cancellation fee plus one month debitorder as well...... so even if this product only cancels on 01 March........I HAVE ZERO SERVICES. SO SO DISSAPOINTED. I WOULD NOT RECOMMEND VOX TELECOM........THEY JUST SAY SORRY THAT IS HOW IT IS AND MOVE ON TO THE NEXT CUSTOMER......I DID NOT EVEN WANTED TO GIVE THE 1 STAR RATING......ZERO FOR ZERO SERVICES WOULD BE MORE ACCURATE!!!!!!!! IF anyone at VOX reads this, my account no is ***......I dare you to inform me that I have any service available to me