Disappointing experience

Good day Vox,

It is very frustrating trying to get hold of anyone for assistance. I have been trying to get assistance for the last hour and it still says I am caller no 13. I have been your customer since 2022 and this hasnt improved I always give up in trying to get some assistance. I requested a 2nd line , We had a technician coming on the 23rd of May to start the installation. Unfortunately, he could not complete as there was no electricity. He was supposed to come back which unfortunately he did not. The cables have left hanging from the ceiling which is very untidy. This should be pinned to the wall and done neatly like other service providers. The router was delivered last week Tuesday. There hasn't been any communication so far. Only today did I find out that it is self-installation but no further information was shared after that.