DISAPPOINTED TOO MUCH

I was one month behind with my payment, almost two months. But I paid before the second month ended and decided to pay for the next two months so that I wouldn't be behind again. They sent me a 'thank you' message and activated my router, which worked until it required me to sign in. That's when I found out I'd been cancelled - they didn't inform me at all until I called, emailed, and WhatsApped them. I'm still waiting for my refund for the months I paid in advance, but they're being quiet, saying nothing. VOX FIBRES IS A **** - NO TRANSPARENCY WHATSOEVER!