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Naledi
1 reviews | Active since Nov 2022
12 Jun 2023, 15:00
Disappointed service received from Vox Telecoms
I would like to share my experience with Vox Telecom.
I received my router and sim card, and when I tried to connect it, it did not work. I contacted the customer support numerous times, no one could assist me. They never get back to you on your issue, but then they will be billing for a service that I never used since I received the router. It is a struggle to get through to get someone to assist you, they told me that your ticket has been logged with high priority but I spent the entire weekend with service but they want me to pay.
Helpful (0)
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Replies (2)N
Naledi's updateReviewer Update
13 Jun 2023, 15:47Good day,
Kindly note that your support has not been helpful, and I would like to cancel the contract with you.
I cannot be charged an entire month for a service that I did not even use, and now I am told to wait 7 working days when clearly the issue is the sim card.
Your people never get back to me. I will call and it is always a case that they will contact me back. and they never do.
Kindly note that your support has not been helpful, and I would like to cancel the contract with you.
I cannot be charged an entire month for a service that I did not even use, and now I am told to wait 7 working days when clearly the issue is the sim card.
Your people never get back to me. I will call and it is always a case that they will contact me back. and they never do.
N
Naledi's update13 Jun 2023, 15:47
Reviewer Update
Good day,
Kindly note that your support has not been helpful, and I would like to cancel the contract with you.
I cannot be charged an entire month for a service that I did not even use, and now I am told to wait 7 working days when clearly the issue is the sim card.
Your people never get back to me. I will call and it is always a case that they will contact me back. and they never do.
Kindly note that your support has not been helpful, and I would like to cancel the contract with you.
I cannot be charged an entire month for a service that I did not even use, and now I am told to wait 7 working days when clearly the issue is the sim card.
Your people never get back to me. I will call and it is always a case that they will contact me back. and they never do.
Vox Telecom's replyOfficial
20 Jun 2023, 10:25Good day, Naledi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply20 Jun 2023, 10:25
Official
Good day, Naledi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox