Disappointed Service Delivery

Item: Vox Telecom
Rating: 1
Author: Charon J

I've installed fiber with Vox, installation done with Openserve, its going for a month no username and password to log on to the access fiber, when you call you hold on very long and the amount of airtime waisted only to find out still in escalations very disappointed in Vox telecoms

Helpful (0)

Replies (4)

Charon J's updateReviewer Update

16 May 2023, 08:54

Dear Vox

I'm not sure where you received your communication from, but there is no query that been resolved, may I just receive the the correct information regarding this complaint

Charon J's update16 May 2023, 08:54

Reviewer Update

Dear Vox

I'm not sure where you received your communication from, but there is no query that been resolved, may I just receive the the correct information regarding this complaint

Vox Telecom's replyOfficial

16 May 2023, 10:05

Good day Charon J

Thank you for your reply
A request has been logged with ours support team to contact you and assist with this matter.

Regards
Vox

Vox Telecom's reply16 May 2023, 10:05

Official

Good day Charon J

Thank you for your reply
A request has been logged with ours support team to contact you and assist with this matter.

Regards
Vox

Charon J's updateReviewer Update

16 May 2023, 10:49

Okay , thank you

Charon J's update16 May 2023, 10:49

Reviewer Update

Okay , thank you

Vox Telecom's replyOfficial

18 May 2023, 10:24

Good day , Charon

Thank you for your patience while this matter was being resolved.

Kindly note that we have received confirmation that the connectivity and speed issues were resolved after ONT was replaced by Openserve.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply18 May 2023, 10:24

Official