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ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

14 Jun 2018, 12:21

Disappointed new customer

I just wanted feedback on my LTE-A product I took with dsl telecoms and I wanted to know if I'm geting the product or not but no one can give me feedback kind of disappointing as I'm a new customer

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Replies (3)
Vox Telecom
Vox Telecom's reply14 Jun 2018, 12:44
Official

Good day Abdul.

Thank you for bringing this matter to our attention,

Kindly note that we will be investigating into this matter for you,

Kind Regards

Vox Telecom

AE
ABDUL-KADER EBRAHIM's update14 Jun 2018, 16:02
Reviewer Update
So I was told that I need go go make a new certified copy of ID as the stamp on the one I did yesterday is unclear so I want again to make a new copy and tey telling me the same thing I have asked them to make it clear and all they said is that that's the only stamp they have and that they can't help if I it's like that and there's nothing I can do so the best option is to cancel the order because I did go back to them after the call I had with dsl telecom and they did stamp it like that and it's costing me money to go up and down I'll go to mweb instead they also give a free router and they not like this as well unacceptable
Vox Telecom
Vox Telecom's reply15 Jun 2018, 09:14
Official

Good day Adbul.

As per the feedback we received, someone from our Customer Experience Department has been in contact with you regarding the complaint.

We have confirmed that the services has been successfully cancelled and received your request for a new application for the services.

The Customer Experience Department and the Sales Department will remain in contact with you regarding your new order.

Kind Regards

Vox Telecom