Disappointed in VOX, don't have the knowledge and experience to solve our issues for a full three weeks. No internet for 3 consecutive weeks

Very disappointed in the service and feedback system of VOX. We are currently almost 3 weeks without internet. We phoned 3-4 times a day to get our internet back. Every technician we got a hold of say that "they are escalating the fault" or would give Vumatel the fault. We have phoned numerous times, costing us thousands of rands for minutes and needed to buy extra data for three weeks now.

VOX doesn't get the issue sorted and we are now leaving VOX because of a lack in experience and knowledge and/or line of reporting issues.

This is so unacceptable.