Disappointed in Vox

So extremely disappointed. We have been customers of Vox for almost 3 years. No one told us that when we moved we needed to pay a month in advance again to continue services with Vox. Suddenly I was sent a suspension letter and I have been trying for almost a month to arrange for a payment plan with a lady named Tumi, who never got back to me, so they do not stop their services. Sunday morning I woke up with no WIFI. So obviously Vox is more than comfortable with losing customers and has no interest in providing good service. Vox must just not ever believe they have the monopoly on fiber and WIFI services - please! There are plenty of companies out there who are actually interested in providing good service!