LS
Lourens S
1 reviews | Active since Aug 2022
03 Aug 2022, 23:07
Disappointed in the service
I am very disappointed with this ISP I paid my account directly from my banking app, and sent proof of payment via email, yet i am still being charged late fees after paying the account and it being rejected twice. This is the fourth time this has happened. I am extremely disappointed with this company and the way the payments are being handled, aswell as the customer service where the operators are rude and short with customers.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
04 Aug 2022, 08:48Good day, Lourens S
Thank you for your query.
The debit order is set for collection the 1st , It returned , Hence the rejection fee.
Payment Rejection - Admin Fee: DM474934 | 03/Aug/2022 | 03/Aug/2022 | R35.31
Kindly note that the details of your query has been sent to our accounts team to assist
We will provide feedback an update soonest.
Kind Regards,
Vox
Thank you for your query.
The debit order is set for collection the 1st , It returned , Hence the rejection fee.
Payment Rejection - Admin Fee: DM474934 | 03/Aug/2022 | 03/Aug/2022 | R35.31
Kindly note that the details of your query has been sent to our accounts team to assist
We will provide feedback an update soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Aug 2022, 08:48
Official
Good day, Lourens S
Thank you for your query.
The debit order is set for collection the 1st , It returned , Hence the rejection fee.
Payment Rejection - Admin Fee: DM474934 | 03/Aug/2022 | 03/Aug/2022 | R35.31
Kindly note that the details of your query has been sent to our accounts team to assist
We will provide feedback an update soonest.
Kind Regards,
Vox
Thank you for your query.
The debit order is set for collection the 1st , It returned , Hence the rejection fee.
Payment Rejection - Admin Fee: DM474934 | 03/Aug/2022 | 03/Aug/2022 | R35.31
Kindly note that the details of your query has been sent to our accounts team to assist
We will provide feedback an update soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Aug 2022, 08:40 Good day, Lourens S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted confirming resolution as well.
We have received full payment including the admin fee and activating your debit order as per your request.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted confirming resolution as well.
We have received full payment including the admin fee and activating your debit order as per your request.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Aug 2022, 08:40
Official
Good day, Lourens S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted confirming resolution as well.
We have received full payment including the admin fee and activating your debit order as per your request.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted confirming resolution as well.
We have received full payment including the admin fee and activating your debit order as per your request.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox