AJ
Ammaarah J
1 reviews | Active since Jul 2020
15 May 2025, 16:59
Disappointed in Coverage and Support
I’m really disappointed with the service. I’m paying for WiFi that’s supposed to work throughout my home, but it doesn’t even reach certain rooms. When I raised the issue, I was told to buy my own extenders — on top of the monthly fee I already pay. That’s unacceptable. Reliable coverage should be part of the service, not something I have to pay extra to achieve. This feels like a way to shift the problem onto the customer instead of providing a proper solution. Definitely not what I expected when signing up.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 May 2025, 17:05 Good day, Ammaarah.
Thank you for reaching out to us.
We have escalated the query to our support department. They will contact you to assist further.
Regards
Thank you for reaching out to us.
We have escalated the query to our support department. They will contact you to assist further.
Regards
Vox Telecom's reply15 May 2025, 17:05
Official
Good day, Ammaarah.
Thank you for reaching out to us.
We have escalated the query to our support department. They will contact you to assist further.
Regards
Thank you for reaching out to us.
We have escalated the query to our support department. They will contact you to assist further.
Regards
Vox Telecom's replyOfficial
16 May 2025, 12:40 Good day, Ammaarah.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please provide a convenient time and alternat number for us to reach out ?
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please provide a convenient time and alternat number for us to reach out ?
Regards
Vox
Vox Telecom's reply16 May 2025, 12:40
Official
Good day, Ammaarah.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please provide a convenient time and alternat number for us to reach out ?
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Please provide a convenient time and alternat number for us to reach out ?
Regards
Vox