OM
Odette M
1 reviews | Active since Jul 2020
02 Jan 2023, 10:05
Disappointed
2 December i let them know I am moving and want to transfer fiber the guy went and cancelled it straight away and I also said I want to have fiber the 20th because we will be in new place by then .. but he let me know on 21st oh the installation people are not available since 15th why did he not tell me that the 2/12/2022 ? The i emailed the CEO and straight away i was confirmed and accepted and VUMA will let me know.. when did VUMA phone me 29/12/2022 17:25 when I was on my way from work when I couldn't answer..
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Replies (2)
Vox Telecom's replyOfficial
02 Jan 2023, 10:48Good day Odette M Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply02 Jan 2023, 10:48
Official
Good day Odette M Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
10 Jan 2023, 08:05 Good day, Odette M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that your line is now active.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that your line is now active.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2023, 08:05
Official
Good day, Odette M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that your line is now active.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that your line is now active.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox