LS
Lesego S
1 reviews | Active since Jun 2023
14 Jul 2023, 19:37
Disappointed
*** - VOX*** I’ve been sending emails trying to get someone to contact me since I’m not at work and can’t make phonecalls before you even suspended my account of which I’m failing to understand why because I thought you already debited like you did previous months. Now my account is suspended. I sent two emails again today. And if you see that payment didn’t go through you suppose to contact your clients and let them know instead of sending an email the day before to say in 24hours you will suspend their account. It’s not fair…
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Replies (2)
Vox Telecom's replyOfficial
14 Jul 2023, 20:17Good day
Kindly note Email sent 12/Jul/2023to Lesego Maria Sekhu - Subject: VOX Suspension Warning for account *** - VOX***9
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Kindly note Email sent 12/Jul/2023to Lesego Maria Sekhu - Subject: VOX Suspension Warning for account *** - VOX***9
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's reply14 Jul 2023, 20:17
Official
Good day
Kindly note Email sent 12/Jul/2023to Lesego Maria Sekhu - Subject: VOX Suspension Warning for account *** - VOX***9
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Kindly note Email sent 12/Jul/2023to Lesego Maria Sekhu - Subject: VOX Suspension Warning for account *** - VOX***9
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's replyOfficial
18 Jul 2023, 09:59Good day, Lesego
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Vox Telecom's reply18 Jul 2023, 09:59
Official
Good day, Lesego
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox