1 reviews | Active since Jul 2022
Disappointed
I have officially lost all my hope in Vox Telecom.
After a smooth sign up with them.
I have now been active on their network for 9 months with no complaints.
Right now between Vumatel and Vox someone is taking us for a ride we have not had any internet connection since the 02 July 2024 to date we are almost half way through the month we have paid for a service we are not getting.
Their support team keeps saying technicians are attending to a fault for two week ?
No one has bothered to give us a courtesy call to atleast reassure us or give us an ETR how disappointing!!!
Also I will need the Accounts department to look into this and tell me how will we be compensated for this I have had to buy data for my husband to continue working.
In Cyril’s economy really it is a huge inconvenience.
Please Vox/Vumatel You are better than this.
Thank you for your review.
I have escalated the details of your complaint to our technical department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
I have escalated the details of your complaint to our technical department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox