Disappointed customer

Item: Vox Telecom
Rating: 1
Author: Savannah S

Dear Vox Team,

Your company advertises 24/7, 365-day assistance with Level 1, 2, and 3 engineers. However, when I called today, a Sunday regarding an issue with my line, I was informed of a 48-hour turnaround time.

If support is not truly available 24/7 as promised, will you be deducting those 48 hours from the amount I pay each month? I honour my side of the agreement by ensuring timely payments, yet the service I receive falls far short of the commitment made.

This experience both with Vox and Vumatel — has been extremely disappointing. Even escalation to a supervisor provided no assistance. I will be cancelling my fibre and moving to a more reliable provider.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

12 Oct 2025, 14:35

Good day Savannah ,
Please note that we have escalated your issue to our technical support team.
An agent will be in contact with you to assist.

Thank you

Vox Telecom's reply12 Oct 2025, 14:35

Official

Good day Savannah ,
Please note that we have escalated your issue to our technical support team.
An agent will be in contact with you to assist.

Thank you

Savannah S's updateReviewer Update

12 Oct 2025, 16:35

And guess what.... 2 hours later and still no one has even bothered to call me

Savannah S's update12 Oct 2025, 16:35

Reviewer Update

And guess what.... 2 hours later and still no one has even bothered to call me

Vox Telecom's replyOfficial

15 Oct 2025, 09:57

Good day, Savannah

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved by the Network provider, Vumatel.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply15 Oct 2025, 09:57

Official