Disappointed by VOX yet again ☹️

I have been communicating with VOX since the 8th of December 2023 regarding my urgent fibre that the "cancelled" I eventually wrote a revit here and they were quick to say I should pay the cancelation fee on what they had cancelled. The debtors lady explained why I should pay and I asked her to send me an email regarding this so I could make an arrangement. I then went to the mall and had a chat with their field sales rep and told him how dissatisfied I was with he service and how this query was resolved. I was told this account was suspended and not cancelled yet I was sitting with a cancellation charge of around R1,750 which contradicted what I saw then. I told him I lived using VOX since it's underground and since I work from home it has been stable to a point where I'm willing to move back to the area that has VOX coverage. He then said I have till the 10rh to have this resolved and since it was already the holidays I should try in the new year. Luckily the how that I moved from was vacant again so I quickly paid rent here thinking of the fiber that I could ha e reopened so I could work in peace. Little did I know that my nightmare was about to begin. I emailed VOX again on the 2nd Of Jan and asked them to kindly assist with the waiver for the cancelation, mind you at this point it was suspended and I was told it was cancelled. I then had a response from Roan who said I should pay the invoices sent to me so that the resign may take place. I struggled to pay and went as far as chatting to customer service so I could pay by EFT as per their instruction. I did and sent POP to Roan and payments. Been following up with Roan since then and worst, he has not even acknowledged receipt of this payment since the 9th. I have send a follow-up email pleading with him to try and expedite this since I'm at the risk of losing my job, I already have a warning and it shows that he doesn't even care about my job yet he was quick to respond when he wanted me to pay the invoices. I keep on emphasizing how crucial it is for me to have fibre as I work from home and I moved from a Vuma are and quickly came back to them thinking they understand how vital it is to have stable network for work. Here I am back here with a query that may not be resolved anytime soon. I'm really disappointed by the service here and the I don't give a rats ass attitude I'm receiving here. I'm also working with a pocket router and I constantly have to reboot since it's too slow for my system and it looks as if I made a terrible decision by trusting VOX with my job.