DISAPPOINTED BY INITIAL SERVICE.

I moved into an apartment with an existing Vox ISP. I wanted fibre for my house and non of the providers could help me because of this ISP. I then paid on line for the Vox fibre, 4 days went by with zero communication from them, I had to call and follow up. JUST TODAY I AM ON MY 5TH CALL, THE LINE JUST CUTS OFF. NONE OF THEM BOTHER TO CALL BACK. I AM WORKING FROM HOME AND NEED INTERNET BUT CLEARLY THEY ARE JUST QUICK TO TAKE CLIENT'S MONEY AND OFFER NO SERVICE AT ALL.