*** Disappointed and very hurt emotionally

If there was a quater star I was gonna use it, I used Vox earlier for 2 years and I had to move out to another house, I send the request of moving out on the 22nd of September so that installation to the new house can be done done by the time I move in Until now no internet has been installed and top of it all I have to pay for September and for October without internet what a shock making it worse I request to cancel so that another fibre can come and install in 3 days, I can’t cancel if I cancel I have to pay 2300 what audacity They will tell me am scheduled to come install and no one will come not even a phone call to update nothing

Box is the worse fibre that I have never used the worse and very disappointed 😔