Disappointed and unhappy Client

I have recently moved from Afrihost to Vox and so far I have experienced the absolute worst service imaginable.

1. When I signed up everything was great but I literally had to call everyday struggling to get someone to assist me with an appointment to install my router.

2. Once the router was installed the technician noticed there was a problem with the fibre box that’s inside my flat. He took photos and said he would log a call and get someone to come out and sort that out because it can cause a problem if the wire breaks.

3. For about 2 weeks and me constantly calling every day and sending email after email with screen shots and photos and no one assisting me I finally snapped and throw my toys out my cot. Eventually someone contacted me to arrange to go and sort out the problem. Since I work and was not home I told them to go and fix it as my mum was at home. Upon arriving home later that evening I noticed the problem wasn’t fixed the wire was just pushed back into the white box so you couldn’t see it anymore, I than asked my mum how long the technician was there and what did he do. She responded telling me he was there for about 10- 15mins and advised her that as long as we don’t touch or move the wire it will be fine.

4. The next day I called to find out what is going on I was than requested to email photos again. Another week went by with no contact eventually after yet constant calling I spoke to someone who told me they will contact me this week to set up an appointment for Saturday (05/06/2021) to have someone come and check what is going on and how to resolve it. Till today no one has contacted me and the 5/06/2021 is 2 days away. 5. Then on the 12/05/2021 I had an email conversation with a sales person requesting clarification on your pro rata payment AS this wasnt mentioned in the contract i was sent upon accepting the contract( false information ) and was ensured that on the 1/06/2021 I will only be debited R667.00, I made sure in my email to confirm that the R667 was all that was going to debited from my account on the 1/06 so I could budget accordingly and was told YES. Then around the 24/05/2021 I received an email with a statement and invoice which reflected an amount of R1530 or something like that. When I queried this the lady I spoke to was very rude and unhelpful. Eventually I spoke to an accounts manager and sent her the email correspondence I had and was told by her that someone would contact me to make a payment arrangement because she can see was I was upset with the miscommunication I have received. Till today yet again no one from vox has bothered to contact me about the payment arrangement. My debit order has been suspended and on the 1/06/2021 I made a manual payment of R667. Until someone contacts me to arrange a payment plan for the remaining balance I will continue to make the monthly payments of R870. And if you attempt to cut my service because I haven’t paid I will take this further and I have lots of proof to back my case.

6. But the main reason for this mail is the fact that almost every single day I either get an email or sms stating that there is a connectivity problem in the Boksburg area or there is maintenance being done in the area and frog foot is working on it. How can there be an issue every single day. I work and I study and my internet connectivity is very important, I have had to resort to getting a wireless router from Telkom because I don’t trust vox and frog foot. This is becoming ridiculous as I am occurring more cost.

7. Today 07/06/2021 i recieved an email from the collections department at vox stating my account is overdue and will be suspended and interest charged on over due balance. These people expect full payments when they are due but Can’t provide the service you have promised when signing up with vox.

8. And this is just my experience since I moved to vox on the 1/05/2021.