Disappointed and annoyed customer

I’m highly disappointed with Voxtelecom’s service, it’s understood that public holidays and weekends there is no staff in accounts / restaurant payments departments but it’s the 27th December and it’s not a public holiday nor is it a weekend but not even skeleton staff is available for reactivation of account. I have been transferred from pillar to post and no-one can assist, now I am being told to wait until Monday. This means I now have to be without fibre for a full weekend.

This is unacceptable service, really.