Disappointed

I lodged a complaint recently about the unacceptable delays in having my fiber installed, and after that I received a response and a call from a Vox consultant. I was instructed to switch on the Balwin equipment and send pictures to proceed with scheduling the installation.

I followed these instructions promptly, expecting that the next step — scheduling the installation — would be handled quickly. Unfortunately, it has now been almost two weeks since then, and I am still waiting for an appointment to be scheduled.

This delay is not only inconvenient, but also unprofessional, especially considering that I’ve had to follow up multiple times just to receive basic communication or progress. The lack of urgency and transparency in this process is disappointing.

I expect immediate action to finalize the scheduling and installation of my fiber service. This situation has gone on far too long.