Disappointed

Initially I had a good experience with their tech support (and especially Jemaine from customer services). Unfortunately since the day the internet was activated, we have not had uninterrupted internet for more than 2 hours.

This resulted in numerous tech calls and emails, 2 visits from Telkom confirming our line is clear, buying 2 separate new modems to test if it is the modem (which made no difference) and spending more than R1500 in mobile data to be able to have internet access for our work.

Since we have not been able to find the cause, and we do not have the time or money to continue to look for it, we had to cancel our service.

Now we have still been charged for the 30 day notice period (on a month to month contract), considering that we have just paid for a month of basically no internet.

I understand that the contract states that a 30 day period is needed but one would expect if we have not had the service signed up for in that contract they would reconsider how it is handled.

When I had this conversation on Facebook, I had to explain that the only reason all the support tickets was closed was because we told them we are moving to 4G and NOT because it is resolved and was just met with a "we can investigate again". The curt correspondence ended when the person just decided not to reply to my last message.

I was quite excited about the initial service, and was looking forward to return to Vox when Fibre returns to our area but must say this past weeks' exchange has just left me disappointed.