Disappointed

Signed up with VOX, and started using their service 1 March 2024 All was excellent until I became their client. After only a month of being their client they are changing my price from R665 to R729. I am not allowed to change ISPs within a year, else they will charge a cancellation fee, BUT they can change pricing within a month. Upon logging a query, I was told THAT’s IN THE CONTRACT THAT THEY ARE ALLOWED TO CHANGE PRICES, and my call was simply closed. I was promised a manager will phone me; I am still waiting. From day one I had poor signal in rooms I use to have full signal from the previous ISP Instead of attending to the call I logged for this problem, a new router was delivered to my door. No communication. The brand-new router in its box is still lying with me - no bother to collect it. Seems there is an excess of routers to dispatch - why then bill me for a router if I want to cancel due to **** service within the first year. The Sales representative's standard response to my queries is EMAIL OR PHONE OUR SUPPORT CENTRE. there is NO AFTER SALES support from your sales guy. Forget it. What a terrible mistake I made to change to VOX.