1 reviews | Active since Apr 2009
Disappointed
Vox is the only company that doesn't do transferring of lines from one residential address to another, and this is my frustration as I am a customer for over a year already AND I WORK FROM HOME. So now I have to cancel the line and am liable to pay the penalty fee due to cancelling within the 12-month period which is no fault of mine as the owner is selling the property am renting and Vox has no compassion as they don't make exceptions. The best part is that no one in accounts, debtors or collections answer their phones. All email responses are with reference numbers and no action. Now I get an email advising me that if I don't pay the penalty fee my line will be suspended and whose fault is this that we cannot get through to anyone to discuss this issue. The service is pathetic and won't recommend Vox to anyone and neither will I take out another contract with them, if this issue is not resolved.
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will provide feedback to you soonest.
Kind Regards, Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will provide feedback to you soonest.
Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox