RB
Robert B
1 reviews | Active since Dec 2016
13 Jan 2023, 14:54
Disappointed
After being offered better pricing and packages from other service providers, and on multiple occasions trying to call to get a better pricing on my account, as well as being told by account that if I want to cancel I need to send an email or if my package is incorrect I must phone another number, as well as when I asked for a supervisor I get put on hold for another 20 minutes.. The once very good ISP is starting to preform like a government institution.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Jan 2023, 15:30Good day Robert B
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply13 Jan 2023, 15:30
Official
Good day Robert B
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Jan 2023, 13:27Good day, Robert B
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the Account manager assisted with a more suitable package.
Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.
You are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward,
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the Account manager assisted with a more suitable package.
Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.
You are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward,
Kind Regards
Vox
Vox Telecom's reply16 Jan 2023, 13:27
Official
Good day, Robert B
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the Account manager assisted with a more suitable package.
Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.
You are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward,
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the Account manager assisted with a more suitable package.
Customers are also empowered to make available adjustments on all current subscriptions via the self-service Customer Portal.
You are more than welcome to contact our sales department via *** or on *** from where our dedicated sales team will be of assistance on any package or price changes going forward,
Kind Regards
Vox