NJ
Nadeem J
1 reviews | Active since Sept 2020
02 Jan 2024, 17:19
Disappointed
I app**** to use VOX as my new ISP and canceling my current few months ago. Last weeks I decided to cancel the applications because of misleading promises from VOX and decided to cut my losses and stick with current ISP. They gave me the proof that it's canceled last week but up till today the line is blocking my current ISP from connecting my line because of VOX's installation that they did not cancel. So now I have been given the run around to no less than 10 different consultants who can't do anything to assist me. Very disappointed
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Jan 2024, 17:49Good day Nadeem J ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply02 Jan 2024, 17:49
Official
Good day Nadeem J ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
16 Jan 2024, 15:47 Good day, Nadeem J
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Jan 2024, 15:47
Official
Good day, Nadeem J
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox