Disapointed and

I was a happy client until now... I am relocating and it wasn't something that was planned months ago but less than 2 weeks.. I wasn't sure as to which area I was relocating to until Friday. Which I soon logged a query with Vox to assist me with the transfer of all my products with them and the only one that needed to be dealt with is my FTTH package. I know what you have to give some time to cancel but my circumstances didn't allow me time allocation and was and is still very time sensitive and minimal. I'm even having to deal with the move and schools, everything... I was informed that I will still need to pay the entire December 2023 (next month) for something I will not be able to use regardless of what I do. I just burst out in tears as I am a single parent the only parent which I am the bread winner for not just myself and my daughter of 10yrs but also my elderly mother of ***rs as she is retired. How do they expect me to pay for a FTTH I am forcibly not being able use at all and pay for the new FTTH and it's the holidays. I know but sometimes making the odd exception won't let them lose but rather gain as people refer by word of mouth... I'm already under so much and really didn't expect this from a provider I am with since 2020... extremely disappointed at the moment. I have never missed a payment, not ever....

Demotivated client...