DJ
Duran J
1 reviews | Active since Sept 2018
15 Mar 2023, 16:30
Digusting service from VOX and VUMA!!!
Our Fibre LINE went down on Monday 13th March at 15:45pm. I called the VOX call centre to log a the problem. The agent told me to reboots the route and she confirmed the line is down (LOS) on VUMA side, She said she will log a call and sms me. No message was received I call that evening and got a *** as the earlier person didn't log the call.I have being calling the call centre and inboxing via Facebook since tuesday morning . Holding for 45mins at a time to speak to an agent. Today I get told "Sorry Vuma has a 72 business hour turn around and our managers cannot escalate" Mind you I have being with Vox for well over 3 years and never missed a payment. We work from home? School homework? No Tv? No data? But they tell us to wait 72 business hours! Like ***?? I have being telling everyone to use Vox and Vuma- but I have officially changed my narrative
Helpful (0)
Replies (13)0
Replies (13)
Vox Telecom's replyOfficial
15 Mar 2023, 17:20Good day, Duran J
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to Your Vox Account with the information provided in the original correspondence.
Kindly provide us with Your Vox Account number in order for us to assist accordingly.
Please also confirm the account holder
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to Your Vox Account with the information provided in the original correspondence.
Kindly provide us with Your Vox Account number in order for us to assist accordingly.
Please also confirm the account holder
Thank you in advance
Vox
Vox Telecom's reply15 Mar 2023, 17:20
Official
Good day, Duran J
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to Your Vox Account with the information provided in the original correspondence.
Kindly provide us with Your Vox Account number in order for us to assist accordingly.
Please also confirm the account holder
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to Your Vox Account with the information provided in the original correspondence.
Kindly provide us with Your Vox Account number in order for us to assist accordingly.
Please also confirm the account holder
Thank you in advance
Vox
DJ
Duran J's updateReviewer Update
15 Mar 2023, 22:48So you see the reference number in the review , you ask for the details - I send it privately and no reply!! Interesting customer service just like the call centre staff. No need for customer service. #there is lots of other ISP #justsaying. Will we also be refunded for the almost 72hours of no wifi? ?
DJ
Duran J's update15 Mar 2023, 22:48
Reviewer Update
So you see the reference number in the review , you ask for the details - I send it privately and no reply!! Interesting customer service just like the call centre staff. No need for customer service. #there is lots of other ISP #justsaying. Will we also be refunded for the almost 72hours of no wifi? ?
Vox Telecom's replyOfficial
16 Mar 2023, 08:51Good day Duran,
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***2
The Support team already escalated to the Network provider ,Vumatel REF ISP-***
The Support team will follow up with the Network Provider on the progress of the fault and update the account holder on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***2
The Support team already escalated to the Network provider ,Vumatel REF ISP-***
The Support team will follow up with the Network Provider on the progress of the fault and update the account holder on the status.
Regards
Vox
Vox Telecom's reply16 Mar 2023, 08:51
Official
Good day Duran,
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***2
The Support team already escalated to the Network provider ,Vumatel REF ISP-***
The Support team will follow up with the Network Provider on the progress of the fault and update the account holder on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***2
The Support team already escalated to the Network provider ,Vumatel REF ISP-***
The Support team will follow up with the Network Provider on the progress of the fault and update the account holder on the status.
Regards
Vox
DJ
Duran J's updateReviewer Update
16 Mar 2023, 11:46and we wait?! someone from Vox call to ask if Vuma Called - No ??? and We wait for half baked service. Can this be escalated to someone that can actually resolve this! We cant work or watch TV !!!
DJ
Duran J's update16 Mar 2023, 11:46
Reviewer Update
and we wait?! someone from Vox call to ask if Vuma Called - No ??? and We wait for half baked service. Can this be escalated to someone that can actually resolve this! We cant work or watch TV !!!
DJ
Duran J's updateReviewer Update
16 Mar 2023, 20:33SO WHATS YOUR EXCUSE NOW??? ITS OFFICALLY 72 HOURS???(BECAUSE YOUR CALL CENTRE DIDNT LOG MY CALL AT 15:45PM ON MONDAY) 16 CALLS , FACEBOOK MESSAGES , 2 CALL BACKS FROM YOU CALL CENTRE- HELLO PETER AND GUESS WHAT F...ALL- I am at the point to cancel your sh@t service... oh I am on hold to get through to your call centre.....
Dont tell me about contacting the account holder!!!!
Dont tell me about contacting the account holder!!!!
DJ
Duran J's update16 Mar 2023, 20:33
Reviewer Update
SO WHATS YOUR EXCUSE NOW??? ITS OFFICALLY 72 HOURS???(BECAUSE YOUR CALL CENTRE DIDNT LOG MY CALL AT 15:45PM ON MONDAY) 16 CALLS , FACEBOOK MESSAGES , 2 CALL BACKS FROM YOU CALL CENTRE- HELLO PETER AND GUESS WHAT F...ALL- I am at the point to cancel your sh@t service... oh I am on hold to get through to your call centre.....
Dont tell me about contacting the account holder!!!!
Dont tell me about contacting the account holder!!!!
Vox Telecom's replyOfficial
16 Mar 2023, 21:32Good day Duran J,
Thank you for your enquiry.
Kindly note that the investigation is ongoing.
Feedback will be provided to the account holder soonest.
Kind regards
Vox
Thank you for your enquiry.
Kindly note that the investigation is ongoing.
Feedback will be provided to the account holder soonest.
Kind regards
Vox
Vox Telecom's reply16 Mar 2023, 21:32
Official
Good day Duran J,
Thank you for your enquiry.
Kindly note that the investigation is ongoing.
Feedback will be provided to the account holder soonest.
Kind regards
Vox
Thank you for your enquiry.
Kindly note that the investigation is ongoing.
Feedback will be provided to the account holder soonest.
Kind regards
Vox
DJ
Duran J's updateReviewer Update
17 Mar 2023, 09:13Please do not think we are stupid! Kindly share Jacques Du Toit contact number and email address immediately as the staff at VOX and VUMA cant seem to get the basic right!!
DJ
Duran J's update17 Mar 2023, 09:13
Reviewer Update
Please do not think we are stupid! Kindly share Jacques Du Toit contact number and email address immediately as the staff at VOX and VUMA cant seem to get the basic right!!
Vox Telecom's replyOfficial
17 Mar 2023, 14:38Good day, Duran
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your connectivity has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Mar 2023, 14:38
Official
Good day, Duran
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your connectivity has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
DJ
Duran J's updateReviewer Update
17 Mar 2023, 14:55Thank you !!!!
DJ
Duran J's update17 Mar 2023, 14:55
Reviewer Update
Thank you !!!!
DJ
Duran J's updateReviewer Update
18 Mar 2023, 15:36@Vox @VUMATEL
This poor service of yours has been going on for over a week, you can see my previous post. No WIFI since monday - after wasting hundreds of Rands calling , emailing , posting on hello peter. Did Some come out yesterday and sorted the problem . Exactly 24 hours later and the WIFI is gone.
Now should I wait another week???? I have both your CEO's Jacques Du toit and Dietlof Mare .
NOW TELL ME WILL I GET WIFI TODAY ?????
This poor service of yours has been going on for over a week, you can see my previous post. No WIFI since monday - after wasting hundreds of Rands calling , emailing , posting on hello peter. Did Some come out yesterday and sorted the problem . Exactly 24 hours later and the WIFI is gone.
Now should I wait another week???? I have both your CEO's Jacques Du toit and Dietlof Mare .
NOW TELL ME WILL I GET WIFI TODAY ?????
DJ
Duran J's update18 Mar 2023, 15:36
Reviewer Update
@Vox @VUMATEL
This poor service of yours has been going on for over a week, you can see my previous post. No WIFI since monday - after wasting hundreds of Rands calling , emailing , posting on hello peter. Did Some come out yesterday and sorted the problem . Exactly 24 hours later and the WIFI is gone.
Now should I wait another week???? I have both your CEO's Jacques Du toit and Dietlof Mare .
NOW TELL ME WILL I GET WIFI TODAY ?????
This poor service of yours has been going on for over a week, you can see my previous post. No WIFI since monday - after wasting hundreds of Rands calling , emailing , posting on hello peter. Did Some come out yesterday and sorted the problem . Exactly 24 hours later and the WIFI is gone.
Now should I wait another week???? I have both your CEO's Jacques Du toit and Dietlof Mare .
NOW TELL ME WILL I GET WIFI TODAY ?????
Vox Telecom's replyOfficial
18 Mar 2023, 16:54 Good day, Duran J
Thank you for entrusting us with your service request.
We have re-escalated your matter for assistance . Our team will be in contact with you soonest
Thank you in advance
Vox
Thank you for entrusting us with your service request.
We have re-escalated your matter for assistance . Our team will be in contact with you soonest
Thank you in advance
Vox
Vox Telecom's reply18 Mar 2023, 16:54
Official
Good day, Duran J
Thank you for entrusting us with your service request.
We have re-escalated your matter for assistance . Our team will be in contact with you soonest
Thank you in advance
Vox
Thank you for entrusting us with your service request.
We have re-escalated your matter for assistance . Our team will be in contact with you soonest
Thank you in advance
Vox
DJ
Duran J's updateReviewer Update
18 Mar 2023, 21:23Hi ,
Thanks for you reply- Still no feedback from your Team. Guys this is now a serious service failure-
Will I still be billed for almost 6 days of no WIFI??? I mean how are we expected to work and watch tv ! Thus far I have spend over R650 on data and phone calls to your team.
Regards
Duran on behalf of the account holder
Thanks for you reply- Still no feedback from your Team. Guys this is now a serious service failure-
Will I still be billed for almost 6 days of no WIFI??? I mean how are we expected to work and watch tv ! Thus far I have spend over R650 on data and phone calls to your team.
Regards
Duran on behalf of the account holder
DJ
Duran J's update18 Mar 2023, 21:23
Reviewer Update
Hi ,
Thanks for you reply- Still no feedback from your Team. Guys this is now a serious service failure-
Will I still be billed for almost 6 days of no WIFI??? I mean how are we expected to work and watch tv ! Thus far I have spend over R650 on data and phone calls to your team.
Regards
Duran on behalf of the account holder
Thanks for you reply- Still no feedback from your Team. Guys this is now a serious service failure-
Will I still be billed for almost 6 days of no WIFI??? I mean how are we expected to work and watch tv ! Thus far I have spend over R650 on data and phone calls to your team.
Regards
Duran on behalf of the account holder
Vox Telecom's replyOfficial
20 Mar 2023, 14:00Good day, Duran
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your connectivity has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your connectivity has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply20 Mar 2023, 14:00
Official
Good day, Duran
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your connectivity has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your connectivity has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox