ZH
Zakariyya H
1 reviews | Active since Oct 2021
25 Apr 2023, 12:35
Difficult to reach or get assistance
Almost non existent customer service. The wait to reach an operator is wayyyy too long. Even worse is that after the wait, you are sometimes hung up on or the operator's line goes to voicemail. After getting through, they cannot get my details corrected. The CXN code has been forever incorrect and I can't be assisted with this I have to go through this every 2nd/3rd month because service is down. (This is an ISP issue)
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
25 Apr 2023, 13:53Good day, Zakariyya
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2023, 13:53
Official
Good day, Zakariyya
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
ZH
Zakariyya H's updateReviewer Update
27 Apr 2023, 10:44Thanks for the feedback, but please please follow it up with some action.
I still do not have internet.
I might as well just cancel the contract, because I already don't have the service - only difference will be that I don't have to pay every month
I still do not have internet.
I might as well just cancel the contract, because I already don't have the service - only difference will be that I don't have to pay every month
ZH
Zakariyya H's update27 Apr 2023, 10:44
Reviewer Update
Thanks for the feedback, but please please follow it up with some action.
I still do not have internet.
I might as well just cancel the contract, because I already don't have the service - only difference will be that I don't have to pay every month
I still do not have internet.
I might as well just cancel the contract, because I already don't have the service - only difference will be that I don't have to pay every month
Vox Telecom's replyOfficial
27 Apr 2023, 11:35Good day Zakariyya
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Apr 2023, 11:35
Official
Good day Zakariyya
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Apr 2023, 11:39Good day Zakariyya
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Apr 2023, 11:39
Official
Good day Zakariyya
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
ZH
Zakariyya H's updateReviewer Update
01 May 2023, 12:08Still no solution to this problem..
I was on the line for 53 minutes - I got sent between technical and PMO but no one could assist. VOX***4
Please don't give me the same generic response as above
I was on the line for 53 minutes - I got sent between technical and PMO but no one could assist. VOX***4
Please don't give me the same generic response as above
ZH
Zakariyya H's update01 May 2023, 12:08
Reviewer Update
Still no solution to this problem..
I was on the line for 53 minutes - I got sent between technical and PMO but no one could assist. VOX***4
Please don't give me the same generic response as above
I was on the line for 53 minutes - I got sent between technical and PMO but no one could assist. VOX***4
Please don't give me the same generic response as above
Vox Telecom's replyOfficial
01 May 2023, 12:32Good day Zakariyya
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 May 2023, 12:32
Official
Good day Zakariyya
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 May 2023, 09:33Good day , Zakariyya
Thank you for your patience while this matter was being investigated.
We received feedback from the Network Provider , Vumatel that a re-installation is required, Vumatel did issue a quote, however we have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We received feedback from the Network Provider , Vumatel that a re-installation is required, Vumatel did issue a quote, however we have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 May 2023, 09:33
Official
Good day , Zakariyya
Thank you for your patience while this matter was being investigated.
We received feedback from the Network Provider , Vumatel that a re-installation is required, Vumatel did issue a quote, however we have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We received feedback from the Network Provider , Vumatel that a re-installation is required, Vumatel did issue a quote, however we have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
ZH
Zakariyya H's updateReviewer Update
06 May 2023, 22:03Yes, the quote came 10 days after the issue was logged, hence the cancellation request.
I have also requested a credit for 10 days in April.
I will subsequently be requesting a credit for May (since I will not be receiving any service).
Kindly ensure that this is actioned.
I have also requested a credit for 10 days in April.
I will subsequently be requesting a credit for May (since I will not be receiving any service).
Kindly ensure that this is actioned.
ZH
Zakariyya H's update06 May 2023, 22:03
Reviewer Update
Yes, the quote came 10 days after the issue was logged, hence the cancellation request.
I have also requested a credit for 10 days in April.
I will subsequently be requesting a credit for May (since I will not be receiving any service).
Kindly ensure that this is actioned.
I have also requested a credit for 10 days in April.
I will subsequently be requesting a credit for May (since I will not be receiving any service).
Kindly ensure that this is actioned.
Vox Telecom's replyOfficial
07 May 2023, 08:15Good day Zakariyya H
Thank you for your review.
The query has been escalated to our accounts team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Thank you for your review.
The query has been escalated to our accounts team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Vox Telecom's reply07 May 2023, 08:15
Official
Good day Zakariyya H
Thank you for your review.
The query has been escalated to our accounts team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox
Thank you for your review.
The query has been escalated to our accounts team.
A consultant will get in touch with you and assist accordingly.
Kind regards
Vox